Frequently Asked Questions

Date:05-20  Hits:42  Belong to:HowTo


Can I place my order on Alibaba website? 

Welcome to place your order. 

After the buyer makes the payment on the Alibaba website, 

The order will be processed through the Alibaba website. 

After the buyer makes the payment on the Alibaba website, 

Alibaba will notify the seller to ship the goods once the payment is received. 

Typically, the seller will ship the goods according to the agreed-upon time. 

After shipping, the tracking number will be updated and provided to the buyer.


Do you take credit cards? 

Regarding payment methods, you can either make a direct payment to our bank account

or complete the transaction through the Alibaba website. 

Alibaba accepts various payment options, such as bank transfers, PayPal, or credit cards. 

Once Alibaba receives your payment, they will notify the seller to prepare for shipment.


How long will it arrive? 

Regarding delivery timelines, for bulk orders, we generally recommend sea freight to a seaport near you, which typically takes around 60 days. 

Door-to-door delivery is now also a popular option. This can be arranged either by air or sea:

Air-to-door: Goods are shipped by air to your local airport, then transferred to a local courier company for final delivery.

Sea-to-door: Goods are shipped by sea to your nearest seaport, followed by local courier delivery.

Both methods allow you to choose whether customs duties are included. 

Air-to-door is faster, with delivery in approximately 2-3 weeks, while sea-to-door usually takes around 2 months. 

Specific costs vary depending on the product, order quantity, packaging requirements, and other factors. 

Feel free to consult our sales team for details.


Do I need to pay tax on Alibaba? 

You are welcome to place orders through the Alibaba platform. 

Due to import regulations imposed by the destination country's government, 

Alibaba is required to collect certain customs duties on behalf of local authorities for shipments to that country. 

To help streamline the process, we recommend listing a Chinese address as the delivery address on the order page. 

This will not affect the standard order process, and we will still ship the goods to the address you provide. 

If you would like to proceed with this option, please inform our sales team before order payment.


Is my price still available? 

We are pleased to provide you with a quotation. 

Please note that pricing may be subject to change due to factors such as production costs, exchange rate fluctuations, shipping expenses, and promotional activities. 

If you received a quotation a long time ago, we recommend contacting our sales team to verify the current pricing.


Guangzhou Gothy Stage Lighting Equipment Co.,Ltd.

Mobile:+86 18198851453

Email:eva-hu@gothylight.com

Address:Shimen Street, Baiyun, Guangzhou, China

WhatsApp us for quotes Now!
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